Managing Service Delivery in Health and Social Care

When it comes to building an effective health and social care organization only good technology and know-how aren’t enough. We certainly need three other components as well: people, who actually perform the work; good management that ensures things are running as smoothly as possible and good leadership that gives clear direction and guidance in times of change and uncertainty. In the last century, leadership and management were more like an art than a science. But today we, fortunately, don't have to rely just on luck. We have an abundance of theories that help us understand the nature of an organization as well as an enormous amount of tools and techniques that can help us take the right action. Some of these theories, tools, and techniques will be discussed below.