Designed For
Working with an NGO, running children’s homes, providing care and home for more than 200 children.
Conducting in-debt user interviews and contextual inquiry, aiming to improve the experiences of their protégés, understanding the needs of their children; identifying and crafting experiences for their educational improvement.
My role
Deliverables
The Proposed Solution
I led a stakeholder workshop, including senior stakeholders for defining research objectives. This session was also turned out to be valuable for understanding the context in which the organization operates as well as to get to know the future research participants better through shared personal stories.
I recommended a three-step framework for stakeholders for scoping this project.
As a result of a 2 hours-long stakeholder meeting, as a joint effort, we developed a research brief for moving forward with the project. –>
Research Goal
Research Questions
Identifying Methodologies
Conducting User Interviews
Main steps involved
Diary Studies
During the 3 days reporting period participants above 8 years were asked to complete a diary, logging their daily activities, behaviours. Aligning diary study with our search goal, we asked participants to pay a particular attention to their interaction with other people. They also logged their emotions and feeling on a scale of 1-7.
Our aim was to gain a contextual understanding of children’s behaviour over the course of a regular day.
This study was particularly helpful for understanding user’s habits, finding patters in their interactions with other people, finding common pain points and opportunities for improvement.
Contextual Inquiry
Complementing diary studies and in-dept interviews, I also conducted a field study, involving contextual inquiry. I visited children in their home and spent an extended amount of time with them. The aim of this ethnographic approach was to uncover hidden insights of their behaviour that might not be obvious to them. Also, it was a powerful approach for gaining contextual understanding of their behaviour, particularly about how they interact with the complex system of children’s homes.
Most Crucial Findings
My key recommendations for stakeholders aiming to improve the experiences of arriving children were as follows:
These findings formed the basis for designing an improved onboarding experience, focusing on language support, emotional well-being, and streamlining processes within the children’s homes. By addressing these critical issues, the project aimed to provide a more supportive and nurturing environment for these vulnerable children.
Most Crucial Findings
Through research efforts, the organization has transformed its systems, resulting in smoother and more welcoming onboarding experiences for newcomers. The research effort helped design and implement processes and initiatives to support the integration and continuous wellbeing of their children.
Nurturing Environment Creation
Emotional Well-being Focus
Language Support Implementation
Understanding Complexity
Most Crucial Findings
My key recommendations for stakeholders aiming to improve the experiences of arriving children were as follows:
These findings formed the basis for designing an improved onboarding experience, focusing on language support, emotional well-being, and streamlining processes within the children’s homes. By addressing these critical issues, the project aimed to provide a more supportive and nurturing environment for these vulnerable children.